Refund policy
At TimeNest, we take pride in the quality of our watches. To give you peace of mind, we offer a 6-month machine warranty on all our timepieces.
What the Warranty Covers
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Manufacturing defects in the watch movement (machine).
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Internal mechanical or functional issues that arise within 6 months from the date of purchase.
What the Warranty Does Not Cover
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Normal wear and tear (including scratches, fading, or strap/bracelet damage).
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Damage caused by accidents, misuse, mishandling, or unauthorized repairs.
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Water damage (unless the watch is specifically marked as water-resistant).
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Batteries, straps, bracelets, or other external parts/accessories.
Warranty Claim Process
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To request a warranty claim, please contact us at timenest199@gmail.com with your order details and proof of purchase.
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Our team will guide you through the evaluation process.
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If your claim is approved, you will be instructed on how to send your watch to our service center at the following address:
[INSERT WARRANTY/REPAIR ADDRESS] -
Once inspected, if the issue is covered under warranty, we will repair your watch free of charge.
Important Notes
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Items sent back to us without first requesting a warranty claim will not be accepted.
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If repairs are not possible, we may replace the machine (movement) of the watch or, in rare cases, replace the watch entirely.
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The warranty is valid only with proof of purchase and applies solely to the original purchaser.
Contact Us
For any warranty questions or assistance, please reach out at timenest199@gmail.com.